Tracey V. Lackey

Tracey V. Lackey

Senior Customer Success Manager, Enterprise at Salsify

Qualifications

Senior Customer Success Manager, Enterprise at Salsify

Former Account Manager and Category Leader at ChannelAdvisor; President's Club 2020

Customer success and e-commerce professional with a focus on retention, growth and client strategy

Expertise

Customer success

Account management

eCommerce

SaaS

Client retention

Sales

Dedicated and conscientious account management and sales professional

Experience

Senior Customer Success Manager, Enterprise at Salsify

Apr 2025 — Present · 1 yr 3 mos

Manages enterprise customer success at Salsify.

Customer Success Manager, Enterprise at Salsify

Jan 2022 to Mar 2025 · 3 yrs 2 mos

Enterprise customer success management at Salsify.

Account Manager; Toys/Hobbies Category Leader at ChannelAdvisor

Mar 2017 to Jan 2022 · 4 yrs 10 mos

Owned key client relationships focused on retention and growth; awarded President's Club 2020.

Customer Expansion Manager at ChannelAdvisor

Nov 2015 to Mar 2017 · 1 yr 4 mos

Managed mid-market accounts, resolving issues and identifying upsell opportunities.

Online Sales Manager at Beaming White, LLC

Jan 2013 to Jan 2015 · 2 yrs

Managed all online sales activity and e-commerce growth for multiple product brands.

Marketing Consultant at LivingSocial

Jan 2011 to Jan 2012 · 1 yr

Generated new business through consultative sales, exceeding sales goals.

Qualifications

Senior Customer Success Manager, Enterprise at Salsify

Former Account Manager and Category Leader at ChannelAdvisor; President's Club 2020

Customer success and e-commerce professional with a focus on retention, growth and client strategy

Expertise

Customer success

Account management

eCommerce

SaaS

Client retention

Sales

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